CUREMA is an abbreviated form of Customer Relationship Management. This software is designed to help/ manage business, customer data & customer interaction, access business information, automated sales, marketing & customer support, vendor, partner relationship etc.
CUREMA consist of each and every detail informations about customer which makes it easy to track customer accordingly and can be determine which customer can be profitable at that instant of time. All details in CUREMA system is kept centralized which is available anytime when it is required. It’s reduces time & effort which leads to increase in productivity. Efficiently dealing with customer and providing them what they require will lead to increase in customer satisfaction as well as growth in organization/company productivity.
It is primarily entangled with following BENEFITS:
- Customer Needs
- Customer Satisfaction
- Customer Response
- Customer Loyalty
- Customer Retention
- Customer Complaints
- Customer Services
Necessity of CUREMA :-
- Accurate & readable project organization
- Accurate & precise assignment of responsibility to project team
- Indicates the project milestone & control points